Refund policy

PACIFIC OUTDOOR SUPPLY RETURN AND REFUND POLICY

General Returns:

Most eligible products may be returned within 10 calendar days of delivery. Customers must request return authorization before sending any product back.

Returned products must be in as-new condition: unused, unworn, uninstalled, undamaged, and complete with the original packaging, manuals, accessories, tags, and other included materials. Products showing signs of use, installation, alteration, wear, damage, missing parts, or damaged retail packaging may be refused or subject to a deduction from the refund.

Optics and Weapon Sights

Optics, red-dot sights, scopes, weapon sights, and related sighting equipment may be returned within 5 calendar days of delivery.

These products must be in as-new condition and include all original packaging, manuals, mounting hardware, accessories, protective materials, and included items. Products that have been mounted, installed, fired with, modified, scratched, damaged, or otherwise used are not eligible for return unless they arrived defective or damaged.

Return Authorization

Contact Pacific Outdoor Supply before returning an item. Include your order number, the product being returned, and the reason for the return.

Approved returns will receive return instructions and the correct return address. Because some orders ship directly from our suppliers, do not return merchandise to the address shown on the original shipping label unless specifically instructed to do so.

Unauthorized returns may be refused and returned to the customer.

Return Shipping

Customers are responsible for return-shipping costs on discretionary returns, including returns based on preference, fit, size, color, or an item no longer being wanted.

Pacific Outdoor Supply will cover reasonable return-shipping costs when the wrong product was shipped or the product arrived damaged or defective.

Original shipping charges are nonrefundable unless the return resulted from our error or a confirmed damaged or defective product.

We strongly recommend using a trackable and insured shipping service. Pacific Outdoor Supply is not responsible for returns lost or damaged while being shipped back.

Damaged Incorrect or Defective Products

Inspect your order promptly after delivery. Contact Pacific Outdoor Supply as soon as possible if an item arrives damaged, defective, incomplete, or different from what was ordered.

Please retain the product, original packaging, shipping carton, packing materials, and shipping label. Photographs may be required so that we can document the issue with the supplier or carrier.

Do not discard or return a damaged or incorrect product until return or replacement instructions have been provided.

Nonreturnable Products

The following products are not eligible for discretionary return:

  • Products that have been used, installed, altered, modified, damaged, or are missing parts

  • Products without their original packaging, manuals, tags, accessories, or included materials

  • Products marked final sale, clearance, or nonreturnable

  • Gift cards

  • Personalized or specially ordered products

  • Opened consumable, sanitary, chemical, food, fuel, or hazardous products when they cannot safely be resold

  • Any product restricted from return by law, carrier rules, manufacturer policy, or supplier policy

Pacific Outdoor Supply does not sell firearms or ammunition.

Refunds

Returned products will be inspected after receipt. If approved, the refund will be issued to the original payment method.

Any permitted deductions for missing components, damaged packaging, product damage, use, or loss in value will be disclosed when the return is processed.

Allow up to 10 business days after approval for Pacific Outdoor Supply to issue the refund. Your bank or card issuer may require additional time to post the credit.

Exchanges

The fastest way to obtain a different product is to return the eligible original item and place a new order after the return is approved. Replacement handling for damaged, defective, or incorrect products will be determined when the claim is reviewed.

Order Cancellations

Contact Pacific Outdoor Supply immediately if you need to cancel an order. Because many orders are routed quickly to a distributor or fulfillment partner, cancellation cannot be guaranteed after processing has started.

If an order has already shipped, it must follow the applicable return procedure.

Manufacturer Warranties

After the applicable return period, defects may be covered by the manufacturer’s warranty. Pacific Outdoor Supply will provide available order information to assist with a valid warranty claim, but the manufacturer controls its warranty eligibility and remedy.

Policy Abuse

Pacific Outdoor Supply may refuse returns involving fraud, return abuse, excessive or repeated returns, altered products, substituted products, missing serial numbers, or products that do not match the item originally purchased.

Contact

Contact Pacific Outdoor Supply through the contact information provided (info@pacificoutdoorsupply.com) on our website or in your order confirmation. Include your order number with every return, refund, damage, or cancellation request.